FAQSfrequently asked questions
1. WHO OWNS THE COPYRIGHT FOR WORK YOU'VE DONE FOR ME?
The copyright is yours upon receipt of final payment. I do however reserve the right to use any work for promotional purposes. All stock photography is licensed through Bailey Avenue, with the client having the right to use said images for marketing and promotional purposes.
2. WHAT IS A STOCK PHOTO?
A stock photo is a photo taken out of a stock portfolio. I usually search for appropriate images to enhance your website. Occasionally, I may edit those photos to fit your style. You can also provide me with your own photos or images in a suitable format.
3. ARE DEPOSITS REFUNDABLE?
Please keep in mind that all deposits are non-refundable as it is my way of securing your spot in the queue. I often book my projects several months ahead of time and scheduling is the key to making sure I give all of my clients the proper amount of time their project deserves. With that, I often turn away clients for your reserved time slot. Therefore, if you back out it may leave an empty spot that could have been given to another project. The non-refundable deposit is the best way of securing payment and making sure clients are serious about moving forward with their project.
4. WILL YOU HOST THE WEBSITES YOU DESIGN?
We now offer managed WordPress hosting through our servers at Siteground! When choosing to have Bailey Avenue host your site, you’ll get access to all of the same features and benefits of Premium Managed WordPress hosting, PLUS the added bonus of our team managing your site for you. Click here to learn more about hosting with Bailey Avenue.
5. WHAT KIND OF SOFTWARE DO YOU USE?
I live and breathe in most all Adobe® products, but do most of my designing in Illustrator and Photoshop, and InDesign.
6. WHAT ARE YOUR TYPICAL TURN AROUND TIMES?
Turnaround time depends on the complexity of the project. However, it is generally as follows: For logo packages; it typically takes between 1-2 weeks from the start date of your project. Full branding packages can take between 2-3 weeks, with website design typically taking 6-8 weeks. Time may vary based on overall complexity as well as the current job schedule. A timetable is always provided at the beginning of a project.
7. DO YOU HAVE OFFICE HOURS?
Yes. In an effort to respect your time as well as my family’s time, I have established working office hours. I schedule phone calls Monday through Friday between the hours of 10 am and 6 pm EST and emails are accepted anytime. I typically respond to emails and calls anywhere from 24 hours to 48 business hours after receipt. I do my best to respond as promptly as possible and response time usually depends on my workload at that time. I do prefer to schedule all calls in advance so that I may plan to be available and allow the proper amount of time for our conversation.
8. DO YOU OFFER PAYMENT PLANS & WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Bailey Avenue graciously accepts all of the major credit cards: VISA, MasterCard, Discover, and American Express. Currently, I do not accept personal checks. Branding-only project payments are due in two parts; the first half due upon booking and to hold your spot in the queue, with the second half delivered at project completion, before any final logo/branding files are delivered. I offer extended payment plans for any project over five hundred dollars. Please contact me for more information regarding payment plans.